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Sale policy

Delivery
Orders received before 13.00 on weekdays: the goods, if available, are picked up from META’s warehouse by the appointed forwarder before 15:30 of the same day.

Orders received after 13.00 on weekdays: the goods, if available, are picked up from META’s warehouse by the appointed forwarder before 15:30 of the following working day.

Shipping
Shipping charge are calculated according to destination, weight and delivery time requested by the Customer . No shipping packaging-related costs will be added to your purchase.

Delivery Time
The standard delivery time is:

  • - 24/48 hours

Terms of payment
The terms of payment offered by Meta are :

  • Credit Card
  • Advanced Bank Transfer

Suspended orders / inventories
Any product that might result not available at the moment of the purchase is to be handled immediately by META in order to reduce waiting times . META will then communicate via e-mail the date of delivery of the missing product .

Complains and returns
META offers the opportunity to replace the purchased products on the following circumstances:

  • META accepts returns and / or replacements of material prior appointed office approval.
    META accepts complaints, return requests or replacements only within 8 days from date of shipment .
    Returns or exchanges will be accepted without fees but with substitutive order for the same amount or more than the value of the returned goods .
  • The returned products must be undamaged and correctly packaged within the original packaging. In particular, the original packaging and the very item must not be damaged, altered or marked in any way.
  • Meta reserves itself the right to modify or cancel the procedure rendered in force at any time . Any changes or cancellation of the returns procedure will not lead to any retrospective effect to the date of introduction of the changes.
  • The shipping costs related to the return of the goods are always on the customer. In case of absence of the preliminary and / or document the return will be rejected.

Product compliance
We declare that the products listed in our website have been designed and manufactured in compliance with the requirements of the Quality System certified according to EN ISO 9001 UNI CEI EN ISO 13485, and meet the requirements of the Medical Device Directive 93/42/EEC .

Select your country

It's possible that some contents are not accessible because you didn't select your country with the dropdown selector on top left. In order to address potential delays in clearance, and avoid any subsequent problem with customs, META asks the user of this website to kindly let his nationality known beforehand: please be sure you have selected your Country or contact us.

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